投诉类型 | 售后推诿 | 投诉人 | 张** | 被投诉单位 | 南京新视纪整体家居有限公司 |
---|---|---|---|---|---|
投诉日期 | 2022-04-20 | 联系地址 | 中建熙元**** | 项目负责人 | 龚** |
投诉状态 | 调解失败 | 投诉人手机 | 1885177**** | 被投诉人手机 | 1899414**** |
南京新视纪整体家居 ,点击相关投诉信息
南京新视纪整体家居 所在卖场:南京装修公司,点击查看此卖场相关投诉信息
对 南京新视纪整体家居 的投诉内容:
<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"="">本人于2021年8月21日,与南京新视纪整体家居有限公司签订全屋定制家具合同,合同约定全屋家具,乙方承诺全屋家具从月星家居购买,合同总造价 6.3万元,全屋定制柜子与窗帘4万元,全屋家具2.3万元,现场支付人民币4万元(后期由于乙方提供沙发、餐桌、茶几、床等家具供应商品质远低于承诺的月星家居,不满足甲方需求,与乙方销售协商,剩余2.3万元不再支付,由甲方自行另外购买(过程中有聊天记录留存))实际合同总价为现场支付的4万元,合同约定交货日期为21年9月30日<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"=""><o:p></o:p></spanyes;font-family:宋体;mso-ascii-font-family:calibri;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;>
<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"=""><o:p> </o:p></spanyes;font-family:宋体;mso-ascii-font-family:calibri;>问题:
<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"="">1、乙方未按合同约定时间(9月30日)全部交货,全屋衣柜及餐边柜实际交货时间为10月15日,安装时间为10月22-23日;全屋窗帘交货及安装时间为11月14日;阳台储物柜交货时间11月24日,安装时间为11月28日;洗衣机柜交货及安装时间为12月18日;整体交货及安装时间严重滞后,导致入住时间严重受到影响;<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"=""><o:p></o:p></spanyes;font-family:宋体;mso-ascii-font-family:calibri;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;>
<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"=""><o:p> </o:p></spanyes;font-family:宋体;mso-ascii-font-family:calibri;>2、<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"="">乙方合同履约过程中对于已送装产品问题整改反应周期严重拖沓,配合度较低,餐边柜门板、抽屉轨道、<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"="">衣柜把手掉落、<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"="">储物柜门板无法擦除污渍至今未处理结束<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"="">(<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"="">可提供群内聊天记录<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"="">)<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"="">;</spanyes;font-family:宋体;mso-ascii-font-family:calibri;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;>
<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"=""><spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"=""><spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"=""><spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"=""><spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"=""><spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"=""><spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"=""></spanyes;font-family:宋体;mso-ascii-font-family:calibri;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;>
<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"="">3、12月18日,阳台洗衣机柜送货至现场,实物为灰紫色,与群里过程中确认的黑色,截然不同,且尺寸问题导致安装过程中柜体之间存在较大空隙,形象差;顶柜尺寸较大,破坏吊顶;柜体整体不稳定,晃动幅度较大,使用中存在安全隐患,无法使用;沟通乙方退回,乙方态度恶劣,各种推诿(可提供聊天记录);<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"="">左图为洗衣机柜紫色实物,右图黑色板材为甲方选择颜色。<spanyes;font-family:calibri;mso-fareast-font-family:宋体; mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;mso-font-kerning:1.0000pt;"=""><o:p></o:p></spanyes;font-family:calibri;mso-fareast-font-family:宋体;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;>
<spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"=""><spanyes;font-family:宋体;mso-ascii-font-family:calibri; mso-hansi-font-family:calibri;mso-bidi-font-family:times="" new="" roman;font-size:10.5000pt;="" mso-font-kerning:1.0000pt;"="">以上问题,装修公司只回应洗衣机柜颜色问题,对其他售后问题避而不谈,多次联系从不回复?请问装修公司良心何在?张口就是让我们走法律途径,为何如此猖狂?</spanyes;font-family:宋体;mso-ascii-font-family:calibri;></spanyes;font-family:宋体;mso-ascii-font-family:calibri;>
对 南京新视纪整体家居 的投诉依据:
对 南京新视纪整体家居 的处理过程:
家装消费维权专委会消费者投诉站 处理结果 | 回复时间 |
---|---|
新视纪负责人均不接电话,五一之后再联系,如果再联系不上,建议消费者走其它途径处理。 | 2022-04-29 |
与2022.1.22重复投诉,消费者反馈上次投诉之后商家已在进行过处理,但目前对于尾款3000元支付时无法协调,消费者要求验收合格之后再支付尾款,新视纪一定要先支付尾款。 | 2022-04-29 |
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